How can we help you?

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How can we help you?

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How OLX can help in a fraud case?

We are very sorry if you have been a victim of a fraud.

Luckily OLX can help you If you want to press charges legally against the fraudster and we can also provide you with all the data that you require to help you getting your items/money back.

As we are trying to keep our users privacy, we cannot release any data concerns a user to another without a legal warrant, means you have to report the fraud to the local authorities such as the police station and the police department concerned to such cases have to contact us requesting such data, only then we can release all the data they have requested such as (IP, Dates, Email,... etc.). Note we only require such process to be followed for the sake of our users privacy.

Please note that we have no control over and do not guarantee the quality, safety or legality of items / properties / services advertised, the truth or accuracy of users’ Content or listings, the ability of sellers to sell items, the ability of buyers to pay for items, or that a buyer or seller will actually complete a transaction or return an item. It is the buyer's responsibility to check the items / properties / services before completing the transaction.

OLX wish not to participate in any dispute between you and other user(s) of the Website.

Please note that we are as a classifieds platform have no authority on the ads posted and we do not own them, we are merely a platform where buyers and sellers make transactions without our interference.